Welcome to Kiddie Shoe’s FAQ page! We’re here to answer all your questions about our children’s footwear, shipping, returns, and more. Our goal is to make sure your little ones get the perfect shoes as conveniently as possible.

Product Questions

What types of shoes do you offer?
We specialize in footwear for active kids! Our collection includes:
  • Boots
  • Sandals
  • Shoes
  • Sneakers
  • Athletic Shoes
All designed to be supportive, durable, and stylish for your little ones.
How do I choose the right size for my child?
We recommend checking our size guide before ordering. If you’re still unsure, our customer service team is always happy to help with sizing questions at [email protected]. Getting the right fit on the first try means happy feet faster!
Are your shoes suitable for active children?
Absolutely! All our footwear is designed specifically for active kids, with durability and support in mind. Whether they’re running, jumping, or playing, our shoes will keep up with their adventures.

Shipping & Delivery

How long does shipping take?
We process all orders within 1-2 business days. After dispatch:
  • Standard Shipping ($12.95): 10-15 days via DHL or FedEx
  • Free Shipping (orders over $50): 15-25 days via EMS
We work hard to get those new favorite shoes to your little one as quickly as possible!
Do you offer international shipping?
Yes! We’re proud to ship to most countries worldwide (excluding some Asian and remote areas). Wherever your family calls home, we’ll get those perfect-fitting shoes to you with care.
Can I track my order?
Yes! With our Standard Shipping option, you’ll receive a tracking number for peace of mind. Free Shipping orders via EMS may have limited tracking depending on your location.

Returns & Exchanges

What is your return policy?
We offer easy returns within 15 days of delivery. If the shoes don’t fit perfectly or aren’t quite what you expected, simply return them for an exchange or refund. We want every Kiddie Shoe purchase to leave your little one smiling!
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details, and we’ll guide you through the simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method for returns.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely for your peace of mind.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes future orders faster and allows you to track your order history.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. Your security is as important to us as your child’s comfort.

Contact & Support

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours on business days.
Where is Kiddie Shoe located?
Our company is based at 3447 Clinton Street, Philadelphia, US 19108, but we ship worldwide (excluding some Asian and remote areas).
Do you have a physical store?
Currently, we operate exclusively online at www.kiddieshoe.com. This allows us to focus on providing the best possible service and selection for our customers worldwide.

From our family to yours, thank you for trusting Kiddie Shoe with your child’s footwear needs! If you have any other questions, we’re always happy to help.