At Kiddie Shoe, we want every little step to be perfect. If you’re not completely satisfied with your purchase of boots, sandals, shoes, sneakers, or athletic shoes, we’re here to help with our simple returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and with all tags attached
  • Items must be in the same condition as when you received them
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Items that show signs of wear or have been used
  • Products without original packaging or tags
  • Customized or personalized items

How to Return or Exchange

Follow these simple steps:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request
  2. Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason
  3. Wait for Approval: We’ll respond within 2 business days with return instructions
  4. Ship Your Return: Once approved, package the item securely and ship to our address (return shipping is at your expense)
  5. Processing: Allow 3-5 business days for us to process your return once received

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Kiddie Shoe Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange: [Product Name, Size, Color]

Reason for return/exchange: [Please specify]

Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]

Please let me know the next steps. Thank you!

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once the return is processed (standard shipping rates apply)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance.

Our Return Address

Kiddie Shoe
3447 Clinton Street
Philadelphia, PA 19108
USA

Note: International returns may be subject to customs fees, which are the responsibility of the customer. We cannot refund original shipping costs for international orders.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage and we’ll arrange for a replacement or refund.

For any questions about our returns policy, don’t hesitate to reach out to our friendly customer service team!