At Kiddie Shoe, we’re dedicated to making every little step perfect. Our shipping and returns policies are designed with your convenience in mind, ensuring a smooth experience from checkout to delivery and beyond.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days after payment confirmation.
Shipping Options:
- Standard Shipping: Via DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Flat rate: $12.95
- Free Shipping: Via EMS (for orders over $50)
- Delivery time: 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on destination and customs processing.
Our Return Policy
We accept returns within 15 days of receiving your order. To be eligible for a return:
- Items must be unused, in their original packaging with all tags attached
- Items must be in the same condition as when received
- Proof of purchase is required
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Items that show signs of wear or have been used
- Products without original packaging or tags
- Customized or personalized items
How to Return or Exchange
- Contact Us: Email [email protected] within 15 days of receiving your order with your request
- Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason
- Wait for Approval: We’ll respond within 2 business days with return instructions
- Ship Your Return: Once approved, package the item securely and ship to our address (return shipping is at your expense)
- Processing: Allow 3-5 business days for us to process your return once received
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Kiddie Shoe Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) for return/exchange: [Product Name, Size, Color]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]
Please let me know the next steps. Thank you!
Best regards,
[Your Full Name] [Your Contact Information]Refund Information
Once your return is received and inspected:
- Refunds will be processed to your original payment method within 5-7 business days
- Shipping costs are non-refundable
- For exchanges, we’ll ship your new item once the return is processed (standard shipping rates apply)
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance.
Our Return Address
Kiddie Shoe
3447 Clinton Street
Philadelphia, PA 19108
USA
Note: International returns may be subject to customs fees, which are the responsibility of the customer. We cannot refund original shipping costs for international orders.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage and we’ll arrange for a replacement or refund.
For any questions about our shipping or returns policy, don’t hesitate to reach out to our friendly customer service team!
Happy stepping,
The Kiddie Shoe Team